RETURNS POLICY

Thank you for choosing Wallstudio for your shopping needs at www.wallstudio.in. We are dedicated to ensuring that every transaction on our website is seamless and that our products consistently meet the highest quality standards. Prior to shipment, all our products undergo a meticulous inspection at our store/warehouse to ensure your satisfaction.

#Return and Refund Policy:
As a general policy, we do not offer returns, refunds, or exchanges on products that have already been delivered to you. However, we understand that exceptional situations may arise.

#Exceptions:
1. Wrong Product Delivered: If you receive a product different from what you ordered, please contact our store within 48 hours of delivery at +91 98230 33083 (available between 11:00 AM to 6:00 PM IST) or email us at care@wallstudio.in. To expedite the resolution process, kindly provide us with your order number, date of the transaction, and include a clear image of the received product.

2. Quality or Manufacturing Defect: In the event that you believe the product you received has a genuine quality or manufacturing defect, we are committed to addressing this issue promptly. Please reach out to us within 48 hours of delivery, using the same contact information mentioned above, along with your order number, date of transaction, and images clearly showcasing the issue.

# Our Resolution Process:
Our dedicated team will thoroughly investigate the issue and aim to respond to you within 48 working hours. We kindly request that you keep the product unused, undamaged, and in a saleable condition until the matter is resolved. Please understand that we reserve the sole discretion to provide an appropriate resolution for any such problem or complaint, with the goal of ensuring your satisfaction.

# In-Store Purchases:
Please note that products bought online cannot be exchanged or returned in-store. We kindly ask you to adhere to our online returns policy for items purchased through our website.

# Policy Updates:
Please be aware that this returns policy is subject to change without prior notice. We strongly advise reviewing this policy before making any future purchases on our website to stay informed about any updates or modifications.

Your satisfaction is of utmost importance to us, and we are committed to providing you with the best possible service. If you have any questions or concerns, please do not hesitate to reach out to us through the provided contact information.

Thank you for choosing Wallstudio.